Common questions
Buddy says “Microphone access is needed to talk to your copilot”
Turn on microphone access for TruckBuddy in your phone’s settings, then reopen the app. The map, search bar and routes still work without it.
“Hey Buddy” doesn’t wake the app
Open your truck settings (the truck button next to the search bar) and check that Hands-free is on, and keep the app open. You can always tap the Buddy avatar to talk instead.
The route doesn’t fit my truck
Open your truck profile (the truck button next to the search bar) and check height, trailer length, weight and hazmat. When a route shows “Estimated route · truck restrictions not checked”, Buddy couldn’t verify restrictions for it, so follow posted signs. Email us the place and route so we can look into it.
Can I see the lot before I get there?
Yes. Tap the satellite picture on the route card, then Open in Google Maps to look at the place in Street View.
How do I clear what Buddy remembers?
Open Conversation memory (the chat button under the search bar) and tap Clear memory. You can also email us to delete it.
I need a new access code, or mine doesn’t work
Email us from the address you signed up with and we’ll sort it out.
How we handle your data is in the privacy policy.